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Detect
Youch watches comments on organic posts and paid ads the moment they land — Instagram, Facebook, TikTok, X, YouTube, Google, and more.
Comments on social posts and ads sit unanswered while buyers scroll past. Youch detects the comment, drafts a Grok reply in your voice, and either posts it — or texts you first.
More engagement. More satisfied customers. Better CSI. Conversations that turn into customers.
The gap
People read the comment thread before they buy. A question about price, shipping, hours, or fit that sits there for hours is a public “we’re not listening.” Competitors and bots fill the silence.
Large brands drown in volume. Small businesses close at 6pm. Both lose CSI when a simple “do you have this in blue?” never gets a human — or an intelligent — answer.
How Youch works
Youch watches comments on organic posts and paid ads the moment they land — Instagram, Facebook, TikTok, X, YouTube, Google, and more.
Grok reads the comment, your brand voice, products, hours, and policies, then writes a reply that sounds like you — not a ticket bot.
Safe FAQs post automatically. Anything sensitive, angry, legal, or high-value texts the owner for a yes / edit / I’ll take it.
Every reply can ask if they have another question — and whether text is more comfortable than a public comment thread.
Why businesses switch
Engagement
Algorithms reward conversations. Instant, on-brand replies lift comment volume, relevance scores, and the return you get on the same ad spend.
Satisfaction
People expect a reply within an hour. Youch closes that gap at 2am, during lunch rush, and when the owner is on the floor.
Revenue
Price, stock, delivery, and “is this right for me?” are buying signals. Youch answers them and offers a quieter path over text.
Two modes. One inbox.
Hours, pricing ranges you approve, shipping cutoffs, product links, compliment thank-yous, and “we’re open till 8.”
Complaints, refunds, medical or legal topics, VIP spend, or anything the model is not sure about.
Backend
Connectors ingest comments in seconds. A policy engine decides auto vs. text-the-owner. Grok drafts. Twilio (or your SMS provider) closes the loop. Nothing public posts without a rule you set.
Simple plans
One location. One owner phone. Auto + Text Mode.
Ads + organic. Team inbox. Higher volume.
Multi-brand, SSO, custom models, review legal.
Questions
Only inside the rules you set. Compliments and approved FAQs can auto-send. Refunds, complaints, medical, legal, and low-confidence drafts go to Text Mode.
A normal reply from your page. If they opt into text, Youch asks once in-thread: “Want to keep this over text instead?” No surprise numbers, no scraped DMs.
No. The job is the public comment under the ad — the place buyers already are — plus a human brake via SMS. Chat widgets live on your site. Youch lives where the paid traffic lands.
Restaurants, clinics, home services, retailers, dealerships, and national brands whose ads collect the same ten questions all day — and whose CSI suffers when those questions rot.
Early access
Tell us the channels and whether you want Auto, Text Mode, or both. We’ll turn on a pilot on one page first.